Using Your Insurance for Therapy

A simple guide to how insurance billing works within my therapy practice.

How Insurance Works in this Practice

Your Care

All therapy sessions take place through my private practice.

Your treatment, clinical records, and therapeutic relationship remain fully independent and centered on your needs.

Billing & Claims

I am currently in-network with:

  • Aetna (Virginia)

  • Anthem Blue Cross Blue Shield (Virginia)

  • Carelon Behavioral Health (Virginia)

  • Quest Behavioral Health (Virginia)

Insurance billing is handled through a secure third-party system that manages the administrative side of working with insurance.

This allows:

  • your benefits to be verified before we begin

  • claims to be submitted on your behalf

  • estimated costs to be shared in advance

  • copays or deductibles to be processed securely

You may receive occasional emails related to billing or insurance verification. These are a normal part of using insurance and are meant to keep things transparent and up to date.

What to Expect

  • Before We Begin

    If you choose to use insurance, you’ll provide your insurance details and receive an invitation from Headway to complete a brief secure setup. Through this process, you’ll:

    enter your insurance information

    review required billing forms

    add a payment method for any copays or deductibles

    Headway will then verify your coverage before we begin.

  • After Setup

    Once your account is set up:

    Headway will confirm your eligibility

    You may receive appointment reminders that include estimated cost

    Billing notifications will be sent after sessions

    If a copay or deductible applies, it will be processed through Headway using the payment method you’ve provided.

  • Ongoing

    Insurance plans sometimes change. Headway may contact you if:

    your insurance information needs updating

    your benefits change

    additional billing details are required

    This helps prevent interruptions in coverage.

  • Transparency

    Using insurance means certain information must be shared with your insurance company.

    This may include:

    ✻ diagnosis

    ✻ session dates

    ✻ treatment justification

    Some people are comfortable with this, while others prefer more privacy. If privacy is important to you, private pay options are always available.

  • Questions You May Want to Ask Your Insurance

    If you plan to use your benefits, it can be helpful to ask:

    ✻ Do I have outpatient mental health coverage?

    ✻ What is my copay?

    ✻ Have I met my deductible?

    ✻ Are telehealth sessions covered?

  • If You Prefer Not to Use Insurance

    You’re always welcome to:

    ✻ pay privately

    ✻ use out-of-network benefits

    If you choose not to use your insurance, you would need to opt out of insurance-based care and complete any required documentation acknowledging that choice.

    If you’d like to submit claims on your own, superbills can be provided upon request.

    Please note that clients with Medicare or Medicaid policies are not eligible to opt out for private pay or submit claims elsewhere when services are provided through Headway at this time.

Starting therapy can already feel like a big step. Navigating insurance shouldn’t make it harder.

My goal is to make using your benefits as straightforward and predictable as possible, while keeping your care grounded in a relationship-centered private practice.

If anything here feels unclear, you’re always welcome to reach out.

Book a Free Consultation Call